Return & Refund Policy

Last Updated: October 2026

At Arsify, customer satisfaction is important to us. Our return, replacement, and refund conditions may vary depending on the product.

1. Product-Specific Return Policy

The return, replacement, and refund information mentioned in each product's description will apply to that particular product.

Customers are advised to carefully review the product description before placing an order.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, incorrect, or missing an essential item, please contact us as soon as possible after receiving your order.

Photos or video evidence may be required to verify the issue.

3. Unboxing Video

For certain products, an unboxing video may be required for damage, defect, missing-item, or incorrect-product claims.

We strongly recommend recording a clear video while opening your parcel, showing the package and the product received.

4. Change of Mind

Returns are not automatically accepted simply because a customer changes their mind, does not like the product, or no longer wants it.

Return eligibility will depend on the return conditions mentioned on the individual product page.

5. Product Condition

Where a return is approved, the product may be required to be:

• Unused
• In its original condition
• In its original packaging
• Complete with accessories, tags, or other included items

Specific requirements may vary by product.

6. Return Approval

Customers must contact Arsify and receive return instructions before sending any product back.

Unauthorized returns may not be accepted.

7. Refunds

If a refund is approved, the processing time and refund method may vary depending on the order and payment method.

Refunds will be processed after the applicable return or claim has been reviewed and approved.

8. Return Shipping Charges

Return shipping charges, where applicable, will depend on the reason for the return and the specific product's return conditions.

9. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, condition, or other applicable restrictions.

Any such conditions will be mentioned in the individual product description where applicable.

10. How to Request a Return

To request a return, replacement, or refund, please contact Arsify customer support and provide:

• Order number
• Customer name
• Contact number
• Product name
• Reason for the request
• Photos or video evidence, where applicable

Our team will review your request and provide further instructions.

11. Important Notice

Because return and refund conditions may vary by product, customers should always review the specific return and refund information provided in the individual product description before placing an order.

By placing an order with Arsify, you acknowledge and agree to the applicable return and refund terms for that product.